Privacy policy

At curtains-direct2u.shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or communicate with us.

By accessing or using curtains-direct2u.shop, you agree to the practices described in this Privacy Policy.

This Privacy Policy has been prepared to comply with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

When you visit or make a purchase from curtains-direct2u.shop, we may collect certain information necessary to provide our services and improve your shopping experience.

The types of information we may collect include:

Personal Information

Personal information may include:

  • Full name.
  • Billing address.
  • Shipping address.
  • Email address.
  • Telephone number.
  • Payment information.
  • Order details.
  • Communication records with our customer service team.

We collect this information only when you voluntarily provide it, such as when you place an order, contact us, subscribe to updates, or create an account.

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

  • IP address.
  • Browser type.
  • Device information.
  • Operating system.
  • Pages visited.
  • Time spent on our website.
  • Website usage activity.
  • Referral sources.

This information helps us understand how customers use our website and allows us to improve website performance and user experience.

2. How We Use Your Information

We collect and use your personal information for legitimate business purposes, including:

  • Processing and fulfilling your orders.
  • Delivering purchased products.
  • Providing customer support.
  • Communicating with you regarding orders, enquiries, or updates.
  • Processing payments securely.
  • Improving our website, products, and services.
  • Preventing fraudulent transactions.
  • Maintaining accurate business records.
  • Sending promotional communications where you have provided consent.

We only collect information that is reasonably necessary for providing our services and operating our online store.

3. Payment Information

Payments made through curtains-direct2u.shop are processed through secure third-party payment providers.

We do not store your complete credit card or payment account details on our own systems.

Payment providers process your information according to their own privacy policies and security standards.

Your payment information is handled using industry-standard security measures designed to protect your personal data.

4. Sharing Your Information

We may share your information with trusted third parties only when necessary to operate our business and provide services.

These third parties may include:

  • Payment processors.
  • Shipping and delivery providers.
  • Website hosting providers.
  • Shopify platform services.
  • Marketing and analytics providers.
  • Customer service support services.

We require service providers to handle personal information appropriately and only use it for the purposes required to provide their services.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. Shopify Platform

Our store is hosted on the Shopify platform, which provides us with the online e-commerce infrastructure that allows us to sell products and provide services to customers.

Shopify may collect and process information according to its own privacy practices.

Information about Shopify’s privacy practices can be found through Shopify’s official privacy resources.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies are small data files stored on your device that help websites remember information about your visit.

We may use cookies to:

  • Remember shopping cart information.
  • Improve website functionality.
  • Understand customer preferences.
  • Analyse website traffic.
  • Provide more relevant content and services.

You may adjust your browser settings to refuse cookies; however, some website features may not function properly without cookies.

7. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about:

  • New products.
  • Promotions.
  • Special offers.
  • Store updates.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the email or contacting us directly.

8. Protecting Your Personal Information

We take reasonable steps to protect your personal information from:

  • Unauthorised access.
  • Misuse.
  • Loss.
  • Disclosure.
  • Alteration.

We use appropriate technical and organisational security measures to protect customer information.

However, no online transmission or storage system can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services.
  • Complete transactions.
  • Meet legal obligations.
  • Resolve disputes.
  • Maintain business records.

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

10. Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you.

You may also request correction if your information is inaccurate, incomplete, or outdated.

To request access or correction, please contact us:

Email: info@curtains-direct2u.shop

We will respond to reasonable requests in accordance with applicable privacy laws.

11. Australian Privacy Rights

Customers located in Australia have rights under applicable privacy laws, including the right to:

  • Understand how their personal information is handled.
  • Request access to personal information.
  • Request correction of inaccurate information.
  • Make enquiries or complaints regarding privacy practices.

If you believe your privacy has been affected, please contact us first so we can investigate and resolve your concern.

12. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policies of third-party websites before providing personal information.

13. Children’s Privacy

Our website is not intended for individuals under the age required by applicable laws to independently provide personal information.

We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website operations.

Any updates will be published on this page with the revised effective date.

We encourage customers to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact us:

Store Name: curtains-direct2u.shop
Email: info@curtains-direct2u.shop